Returns

Damaged Items

Any items received damaged must be reported within 72hrs of receipt. The customer must report the faulty/damaged items by email to info@dands.ie stating the invoice number, the part numbers of the damaged items and accompanying images to show the damage in detail. Once approved by D&S Machinery through email the collection of the parts will be organised and replacement parts will be sent. Where replacement parts cannot be provided a refund will be given.

Incorrectly Ordered / No Longer Required

Goods may be returned within 21 days of receipt. The “Parts Returns Request Form” must be printed, filled out in full and accompany the returned items. Any items received without a Parts Returns Request Form or with a partially filled out Parts Returns Request Form will not be processed. Returns within 21 days may be subject to a 20% handling charge. All incorrectly ordered returns should be shipped by the customer at the cost of the customer. D&S Machinery will not arrange collection. All returned items must be in resalable condition within unopened original packaging  for a full refund to be approved.

Bespoke orders of non-stock items will not be refunded.

Wrong Order Received

Any items received which were not ordered and sent in error by D&S Machinery will be collected by a designated courier. Please reuse the packaging the items arrived in for the return. On receipt of the incorrect order please email info@dands.ie of the wrong order received.

Returns Address

All returns are to be sent to the below address

D&S Machinery (Returns)

Unit F2

Ballymount Drive

Walkinstown

D12F859

Ireland