Returns
Damaged Items
Any items received damaged must be reported within 72hrs of
receipt. The customer must report the faulty/damaged items by email to info@dands.ie stating the invoice number, the
part numbers of the damaged items and accompanying images to show the damage in
detail. Once approved by D&S Machinery through email the collection of the
parts will be organised and replacement parts will be sent. Where replacement
parts cannot be provided a refund will be given.
Incorrectly Ordered / No Longer Required
Goods may be returned within 21 days of receipt. The “Parts
Returns Request Form” must be printed, filled out in full and accompany the
returned items. Any items received without a Parts Returns Request Form or with
a partially filled out Parts Returns Request Form will not be processed. Returns
within 21 days may be subject to a 20% handling charge. All incorrectly ordered
returns should be shipped by the customer at the cost of the customer. D&S
Machinery will not arrange collection. All returned items must be in resalable
condition within unopened original packaging
for a full refund to be approved.
Bespoke orders of non-stock items will not be refunded.
Wrong Order Received
Any items received which were not ordered and sent in error
by D&S Machinery will be collected by a designated courier. Please reuse
the packaging the items arrived in for the return. On receipt of the incorrect
order please email info@dands.ie of the wrong
order received.
Returns Address
All returns are to be sent to the below address
D&S Machinery (Returns)
Unit F2
Ballymount Drive
Walkinstown
D12F859
Ireland